Privacy Policy

This Privacy Policy explains how ASUH On The Move (“ASUH”) collects, uses, shares, stores, and protects the personal information of families, children, nannies, and service users of the ASUH app, website, and booking platform. It forms part of, and should be read together with, our Terms of Use and Service Agreement.

ASUH respects the privacy of families, children, nannies, and service users.

The User agrees that:

  1. Child and family information shared with ASUH will be used for childcare arrangement, safety, communication, reporting, and administration.
  2. ASUH may share relevant childcare information with assigned nannies where necessary.
  3. Nannies are not allowed to take photos or videos of the child, family, home, or personal belongings unless authorised by the parent and ASUH.
  4. Parents must not share nanny personal details publicly without permission.
  5. Parents must not record, photograph, or publish nannies without consent unless required for legitimate safety or legal reasons.
  6. The User must not misuse ASUH’s confidential information, nanny profiles, internal procedures, or app content.
  7. Parents may use CCTV for safety and monitoring purposes, but any recordings involving ASUH nannies must remain private and confidential and must not be shared publicly or on social media without consent, unless required for legitimate safety or legal reasons.
  8. The User is responsible for securing valuable, fragile, private, confidential, or sensitive belongings, documents, rooms, drawers, devices, and personal items before the session begins.
  9. ASUH and its nannies shall not be responsible for missing or damaged belongings unless there is clear evidence of negligence or misconduct.
  10. Nannies are not authorised to access private rooms, drawers, documents, devices, accounts, or personal belongings unless required for child-related care and expressly permitted by the User.

The Parent Handbook states that child and family information shared with ASUH will be treated as confidential and used only for childcare arrangement and safety purposes.

ASUH collects, stores, processes, uses, and shares personal data only for legitimate childcare, platform, booking, safety, verification, communication, payment, reporting, complaint handling, incident management, emergency, legal, administrative, and service improvement purposes.

Personal data may include the User’s name, contact number, address or service location, booking details, payment status, child’s name, age, routine, allergies, dietary restrictions, medical information, behavioural or developmental information, emergency contacts, incident records, reports, messages, uploaded documents, photographs or videos where authorised, and any other information reasonably required to provide safe childcare support through the ASUH Platform.

The User gives consent for ASUH to process such personal data and to share only necessary and relevant information with assigned nannies, ASUH Admin, management, authorised personnel, emergency contacts, payment or technology service providers, professional advisers, insurers, regulators, law enforcement, child protection services, or other authorities where required for safety, legal, operational, or safeguarding reasons.

ASUH will take reasonable steps to keep personal data confidential, secure, and accessible only to authorised persons who need the information for childcare arrangement, platform operation, safety, reporting, complaint review, legal compliance, or service administration.

The User is responsible for ensuring that all personal data provided to ASUH is accurate, complete, updated, lawfully shared, and provided with the necessary authority or consent from the parent, guardian, emergency contact, or relevant person.

ASUH may retain booking records, childcare information, incident reports, complaint records, payment records, communication records, consent records, and safety-related documents for as long as reasonably necessary for business, safeguarding, legal, audit, insurance, dispute resolution, or regulatory purposes.

ASUH may delete, anonymise, archive, or restrict access to personal data when it is no longer reasonably required, subject to ASUH’s operational needs and applicable legal requirements.

The User must not misuse, copy, publish, transfer, screenshot, distribute, or disclose any personal data, nanny information, child information, family information, ASUH records, platform content, reports, or confidential communication obtained through the ASUH Platform or service arrangement without written permission from ASUH, unless required by law or legitimate safety reasons.

If the User requests correction, review, or removal of personal information, ASUH may consider the request subject to identity verification, safeguarding needs, active bookings, incident reviews, legal obligations, dispute records, and business record retention requirements.

Although ASUH will take reasonable data protection measures, the User accepts that no digital platform, messaging channel, internet transmission, device, or third-party system can be guaranteed to be completely secure. ASUH shall not be liable for data loss, unauthorised access, disclosure, delay, system failure, or third-party breach outside ASUH’s reasonable control, except where liability cannot be excluded under applicable law.